Privacy policy
At Sim Sim Foods, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.simsimfoods.com.au, or engage in transactions with us.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our products and services, including:
- Contact Information: Name, email address, phone number, and shipping address.
- Payment Information: Credit card details, PayPal information, or other payment methods.
- Order Information: Details of the products you have purchased or inquired about, including transaction history.
We collect this information when you:
- Create an account on our website.
- Make a purchase or order products.
- Sign up for newsletters, promotions, or marketing communications.
- Contact us for support or inquiries.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To process and fulfil orders, including shipping and delivery.
- To provide customer support and respond to inquiries.
- To send marketing communications, such as newsletters and promotions (with your consent).
- To improve our website and services based on your feedback.
- To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may share your personal information with third-party service providers, such as payment processors, shipping companies, and marketing partners, to facilitate our business operations. These third parties are required to use your information only as necessary to provide services to us.
We may also disclose personal information if required by law or if necessary to protect the rights, property, or safety of Sim Sim Foods, our customers, or others.
4. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes implementing physical, electronic, and managerial safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you. If you believe that any of the information we hold is inaccurate, incomplete, or outdated, you can request that we correct it.
To make a request, please contact us at info@simsimau.com.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. These technologies allow us to track your preferences, enhance your browsing experience, and provide personalized content and advertisements. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the Privacy Policy, we will post the revised version on our website with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Sim Sim Foods
Email: info@simsimau.com
Address: 13 Beverage Drive, Tullamarine, Victoria 3043